If your question is related to Amazon integration, please click here. Additional support articles are also available here.
1. Where is my delivery? Why does it take so long to deliver it?
2. I hate subscriptions. Can I make a one-time purchase instead?
3. I don't remember my account password. How can I restore it?
4. Can I archive deliveries instead of deleting them?
5. I am trying to add a new delivery but my carrier is not suggested by the app. Why is that?
6. What is Web Access and how to use it?
8. How to add new deliveries directly from other apps (e.g. Mail or Safari)?
9. Parcel shows incorrect location of my shipment on the map. What is the problem?
10. Parcel widget is not updating by itself, I have to open the app to see an update. Why?
11. I would like to create a placeholder for a delivery that has not shipped yet. How can I do that?
Q: Where is my delivery? Why does it take so long to deliver it?
A: I am not affiliated with any of 300 supported carriers in the app. Please contact your carrier if you have problems with your delivery.
Q: I hate subscriptions. Can I make a one-time purchase instead?
A: I started the app back in 2010 and introduced subscription in 2013. The subscription is what allows me to maintain the servers (for which I pay for on a monthly basis), support the app by releasing new updates, reply to all support emails within 24 hours and add new carriers on a regular basis. I am also making direct payments to some carriers to get tracking information. I would not be able to do that without having some kind of recurring income.
Q: I don't remember my account password. How can I restore it?
A: First of all, you need to sign out if you are currently signed in. After that open the app settings, select 'Sign In' and tap on 'Forgot Password?'.
Q: Can I archive deliveries instead of deleting them?
A: At this moment I recommend my customers to use the deliveries filter instead. When you set the filter to the "Recent Deliveries" mode, you are looking only at the most relevant deliveries (completed recently or active). When you switch to "Completed Deliveries" or "All Deliveries" you are effectively looking at your archive.
Q: I am trying to add a new delivery but my carrier is not suggested by the app. Why is that?
A: Please check that the tracking number is correct by tracking it at the carrier's website. If it is correct, please contact support.
Q: What is Web Access and how to use it?
A: Web Access is a website available at web.parcelapp.net. To sign in, please use your account email and password. Web Access allows you to manage your deliveries in a web browser on your PC / Mac.
A: The delay compared to the website can be up to 90 minutes (on average it is 45 minutes). This delay is required to process data and send push notifications. Please note that carriers sometimes publish tracking updates with a delay of their own.
Q: How to add new deliveries directly from other apps (e.g. Mail or Safari)?
A: You can use the share extension to add deliveries from other apps. You can read here about it.
Q: Parcel shows incorrect location of my shipment on the map. What is the problem?
A: The accuracy of the "Find on Map" feature depends on location information provided by a carrier. If there is not enough location data provided, your delivery might not be located on the map correctly.
Q: Parcel widget is not updating by itself, I have to open the app to see an update. Why?
A: The widget updates whenever the main app gets new information about your deliveries. This happens periodically in the background when your operating system allows it to do so. You can increase the frequency of updates by enabling push notifications in the app settings.
Q: I would like to create a placeholder for a delivery that has not shipped yet. How can I do that?
A: Start adding a new delivery and enter any four digits (e.g. 1234 or 0000). You will see a placeholder suggested. Placeholder will have a random tracking number assigned and you will be able to later edit it (assign a real tracking number) or mark it as completed. You can also set an expected delivery date for a placeholder in the delivery actions.
2. I am not able to manually add an order from Amazon to the app. Why?
4. I would like to add multiple Amazon.com accounts to the app. Is that possible?
5. I don't get notifications for my Amazon packages until I open the app. Is that normal?
A: Please wait until an order is shipped by Amazon. You can use the diagnostics tool in the integration settings to see if your order has shipped.
Q: I am not able to manually add an order from Amazon to the app. Why?
A: Sorry, adding orders directly to the app is not supported. Please enable the integration in the app settings and the app will import your orders once they are shipped.
A: First of all, please make sure that you have only deliveries from one Amazon account in the app. If that is the case, please try the following troubleshooting steps.
Q: I would like to add multiple Amazon.com accounts to the app. Is that possible?
A: Sorry, due to the restrictions imposed by Amazon, it is strictly one account per country.
Q: I don't get notifications for my Amazon packages until I open the app. Is that normal?
A: For your Amazon deliveries, data is not updated on the app server (like with all other carriers) but locally on your device instead. Because of that notifications can only be generated after data is updated on your device which usually happens in two cases: a) if you open the app b) if iOS permits background refresh (if running the app on an iOS device). Unfortunately, there is simply no way to update data and send push notifications from the app server because of the limitations imposed by Amazon.
If you have not found the answer to your question, please use the “Contact Support” button in the app to get in touch with support.